A three-part webinar series with live-streamed panels, for the customer-owned banking industry
Mutual banks put their customers at the heart of everything they do. So how can they continue to meet the needs of their customers and compete in the current challenging environment whilst future-proofing their growth?
Embracing the digital customer journey is the answer. Core to that is Open Data. Rapid evolutionary changes in the technology, regulatory, and competitive landscape, as well as heightened consumer expectations for seamless digital experiences, are driving the need for it.
The best part – customer-centric technology that solves key financial pain points, such as money management and the lending process, will both improve business outcomes for customer-owned banks, as well as their customers.
Please join us for a three-part webinar series with live-streamed panels of industry peers and leaders discussing how to build lasting and rich digital customer journeys, the impacts and opportunities of Open Data, and the dive-in and dissection of two key Open Banking use cases: money management and lending.
Register to attend and watch on-demand.
This series is exclusively for the customer-owned banking industry and designed for senior executives and Heads of functions in customer-owned banks.
Sessions
Mutual banks put their customers at the heart of everything they do.
So how can they continue to meet the needs of their customers and compete in the current challenging environment whilst future-proofing their growth? Embracing the digital customer journey is the answer.
Please join us for a live-streamed keynote from Joseph Healy, CEO, Judo Bank, followed by a panel discussion of customer-owned-banking industry leaders discussing how to build lasting and rich digital customer journeys.
Keynote
Joseph Healy, CEO, Judo Bank
Panel
Facilitator: Renee Blethyn, Head of Broker Partnerships, NextGen
- Joseph Healy, CEO, Judo Bank
- Sally Mackenzie, Non-Executive Director, Regional Australia Bank, and CEO, Delta Advisory
- Greg Nichelsen, Chief Data and Analytics Officer, Teachers Mutual Bank
- Simon Docherty, CCO, Frollo
Customer-centric technology, such as money management tools that solve key financial pain points and improve visibility and financial wellbeing, are integral in increasing customer engagement and retention. These customer offerings are now an expectation, not a nice-to-have.
Please join us for a deep dive into Money Management as an Open Banking use case with a live-streamed panel of customer-owned banking industry leaders discussing the impacts and opportunities of Open Data.
Panel
Facilitator: Tony Thrassis, CEO, Frollo
- Medina Cicak, Head of Lending Product, Operations and Distribution, RACQ
- Chris Malcolm, General Manager Data, Analytics and Open Banking, P&N Group
- Simon Docherty, CCO, Frollo
2023, and undoubtedly 2024, have been touted as the ‘year of lending’ for the banking industry. That stands to have a huge impact on the mutual banking industry.
Utilising Open Data to streamline the lending process, reduce decision time, and improve product personalisation for customers are just some of the benefits of Lending as an Open Banking use case.
Some mutuals are ahead of their peers, and others are slow to address these opportunities. Please join us for a deep-dive into Lending and Financial Passport tools with a live-streamed panel of customer-owned banking industry leaders discussing the impacts and opportunities of Open Data.
Panel
Facilitator: Simon Docherty, Chief Customer Officer, Frollo
- Darren Boddington, Principal Consultant, Futura Consultancy, and former Chief Digital and Information Officer, Credit Union SA
- Linda Craven, Chief Digital and Information Officer, Defence Bank
- Tony Carn, Chief Customer Officer, NextGen
- Tony Thrassis, CEO, Frollo
